The evenings that go wrong.

• 3 November 2026The NumbersYour menu has four kinds of dishesThe dish with the best food cost percentage is rarely the one that earns the most. Two numbers per dish, one hour a month, and the menu sorts itself.
• 3 November 2026The RulesFourteen allergens and one question from table nineWhat the EU rule actually asks of a restaurant, read from the regulation itself, and the written record that lets a waiter answer in ten seconds.
• 3 November 2026The NumbersYour food cost is wrong in two placesThe costing sheet in the drawer says one figure. The invoices say another. Here is where the difference hides, and the sum that finds it.
• 17 September 2026The NumbersThe calls nobody picks upA missed call leaves no trace in any report, so nobody counts it. Here is how to count it, and why this is the leak worth closing first.
• 17 September 2026The NumbersWhat the delivery platforms really costThe commission is the number everybody argues about. It is also the smallest part of the bill, and the rest of it has never been added up.
• 17 September 2026The PeopleNobody wants to work in hospitality any moreThey do. They are leaving specific jobs, not the industry, and the reasons are duller than a generational shift and far more fixable.
• 17 September 2026From the Line“AI is too complicated for a place like mine”The most expensive sentence in the industry right now. Where it came from, why the caution was earned, and one fair test to settle it.

How these are written

By someone who has stood in the room, not by someone who has read about it. Short paragraphs, no jargon, and it should be readable standing up on a phone in a corridor — which is where most owners actually read anything.

Where there is arithmetic, the numbers are yours, not mine. I show the shape of the sum and you put your own figures in. Where I do not know something, I say so rather than rounding it into a statistic.

In the meantime

If you came here to work out whether any of this is for you, the faster route is not an article. It is a look at what the Suite actually does, or at how it is put together for your kind of venue.